Refund Policy

Effective Date: July 8, 2026 | Last Updated: July 8, 2026

1. Overview

This Refund Policy applies to all purchases made through our website at greenlantern-newpizza.click, by phone, or through any other ordering channel operated by Green Lantern Pizza. By placing an order with us, you agree to the terms outlined in this policy.

We understand that issues can occasionally arise with food orders — whether it's an incorrect item, a quality concern, or a delivery problem. Our goal is to resolve every issue fairly, promptly, and professionally.

For questions or to initiate a refund, please contact us at: [email protected] or visit our website at greenlantern-newpizza.click.

2. Eligibility Conditions for Refunds

Not every situation automatically qualifies for a refund. Green Lantern Pizza evaluates refund requests on a case-by-case basis. You may be eligible for a full or partial refund under the following circumstances:

2.1 Valid Reasons for a Refund

• Incorrect Order: You received an item that differs materially from what you ordered (e.g., wrong toppings, wrong size, wrong crust type).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food you received was undercooked, spoiled, contained foreign objects, or was otherwise unfit for consumption.
• Duplicate Charges: Your payment method was charged more than once for the same order.
• Order Never Delivered: Your delivery order was not received and cannot be confirmed as delivered by our team or the delivery service.
• Significant Delay: Your order was delayed by more than a reasonable time frame without prior notice, rendering the food unsatisfactory upon arrival.
• Allergen Concerns: An item contained an allergen that was not disclosed on the menu and which you had specifically requested to be excluded.

2.2 General Eligibility Requirements

• Refund requests must be submitted within the applicable timeframe outlined in Section 3 below.
• You must provide proof of purchase (order confirmation number, receipt, or transaction ID).
• Photo or video evidence may be requested for quality-related claims.
• Refunds are issued only to the original payment method used at the time of purchase.

3. Timeframes for Refund Requests

Time is critical when it comes to food-related refund requests. To ensure your claim is valid and can be properly investigated, please adhere to the following deadlines:

4. Non-Refundable Items and Situations

While we strive to accommodate reasonable refund requests, certain situations and items are not eligible for a refund:

• Change of Mind: Refunds will not be issued simply because you changed your mind about the order after it was prepared or delivered.
• Partially Consumed Orders: If a significant portion of the food has been consumed, a refund will generally not be granted unless a genuine quality issue is confirmed.
• Customization Errors by Customer: If you made an error when customizing your order (e.g., selected wrong toppings yourself), we are not obligated to issue a refund, though we may offer a goodwill discount on your next order.
• Delivery Delays Caused by Third Parties: Delays caused by traffic, weather conditions, or circumstances beyond our control do not automatically qualify for a refund.
• Promotional or Discounted Items: Items purchased using promotional codes, coupons, or at heavily discounted prices may have limited refund eligibility.
• Gift Cards and Store Credits: Purchases of gift cards or the use of store credits are non-refundable once applied or redeemed.
• Requests Outside the Stated Timeframes: Any refund request submitted beyond the deadlines outlined in Section 3 will not be processed unless exceptional circumstances apply.

5. How to Request a Refund (Step-by-Step)

Requesting a refund from Green Lantern Pizza is straightforward. Please follow these steps to ensure your claim is processed efficiently:

1. Step 1 — Contact Us Promptly: Reach out to our customer support team as soon as you identify an issue. You can email us at [email protected] or visit our website at greenlantern-newpizza.click to submit a support request.
2. Step 2 — Provide Your Order Details: Include the following information in your message:
   • Your full name
   • Order confirmation number or receipt
   • Date and time of the order
   • Delivery address or pickup location
   • Description of the issue
3. Step 3 — Submit Supporting Evidence: If applicable, attach clear photographs or videos of the food items in question. This helps us assess your claim quickly and accurately.
4. Step 4 — Await Confirmation: Our team will acknowledge your request within 1–2 business days and may ask follow-up questions if additional information is needed.
5. Step 5 — Refund Decision: Once your claim is reviewed and approved, we will notify you of the refund decision and the method by which your refund will be issued.
6. Step 6 — Refund Issuance: Your refund will be processed according to the timeline specified in Section 6 below, depending on your original payment method.

6. Refund Processing Times by Payment Method

Once your refund has been approved, processing times vary depending on the payment method used at the time of purchase:

Please note that while we process refunds promptly on our end, your financial institution may take additional time to reflect the credit in your account. We recommend contacting your bank or payment provider if you do not see the refund within the stated timeframe.

7. Partial Refunds

In certain situations, a partial refund may be more appropriate than a full refund. Green Lantern Pizza may issue a partial refund under the following conditions:

• Only some items in the order were incorrect or missing, while the rest of the order was satisfactory.
• The food quality issue affected only a portion of the order.
• The customer has already consumed a significant part of the order before reporting the issue.
• Delivery was completed but significantly late, affecting only partial satisfaction.
• A promotional discount was applied to the order, affecting the refundable amount.

The amount of any partial refund will be calculated based on the value of the affected items, minus any applicable discounts or promotions. Our customer support team will communicate the specific amount at the time of resolution.

8. Exchange Policy

Due to the perishable nature of food products, traditional exchanges (returning an item and receiving a replacement) are handled differently than in retail environments. Our exchange policy works as follows:

• Wrong Item Received: If you received an item you did not order, we will prioritize sending you the correct item (subject to availability and delivery feasibility) or offer a full refund for the affected item.
• Quality Replacement: In cases where a quality issue is confirmed and you are still hungry or in need of your meal, we may offer to prepare and deliver a fresh replacement order. This is subject to our operational hours and delivery capacity at the time of the complaint.
• In-Store Orders: For dine-in or counter orders, please speak to our on-site staff immediately. We will do our best to remake your order on the spot if a genuine error has occurred.

Exchanges and replacements are offered at Green Lantern Pizza's discretion and are subject to the same eligibility conditions outlined in Section 2 of this policy.

9. Cancellation Policy

We begin preparing your order very shortly after it is received, which means there is only a brief window for cancellations.

9.1 Online and Phone Orders

• You may cancel your order within 5 minutes of placing it, provided preparation has not yet begun.
• To cancel, contact us immediately at [email protected] or call us directly. Please reference your order number.
• If your cancellation request is received within the window and accepted, a full refund will be issued.
• Cancellation requests received after preparation has begun will not be eligible for a full refund. A partial refund or store credit may be offered at our discretion.

9.2 Pre-Orders and Scheduled Orders

• Pre-orders for future dates may be cancelled up to 2 hours before the scheduled preparation time for a full refund.
• Cancellations within 2 hours of the scheduled time may result in a partial refund or store credit only.

9.3 Catering and Large Group Orders

• Catering orders or large group orders (typically 10 or more pizzas) require a minimum of 24 hours' notice for cancellation to receive a full refund.
• Cancellations made less than 24 hours in advance may be subject to a cancellation fee of up to 50% of the total order value to cover preparation costs already incurred.

10. Dispute Resolution Process

If you are dissatisfied with our refund decision, or if a dispute arises in connection with your order or this policy, please follow the process below:

10.1 Internal Escalation

1. Submit a formal written complaint to [email protected] with full details of your concern and why you believe our initial decision was incorrect.
2. Our management team will review your complaint independently within 3–5 business days and provide a final written response.

10.2 Chargebacks and Payment Disputes

If you initiate a chargeback with your bank or credit card provider before attempting to resolve the matter with us directly, we reserve the right to contest the chargeback and provide evidence of the original transaction and our refund communications. We strongly encourage customers to contact us first, as we are committed to reaching a fair resolution.

10.3 Consumer Protection Rights

Nothing in this Refund Policy is intended to limit or waive any rights you may have under applicable United States consumer protection laws, including but not limited to the Federal Trade Commission Act (FTC Act) and applicable state consumer protection statutes. If you are a California resident, you may also have rights under the California Consumer Privacy Act (CCPA/CPRA) regarding your personal data used in connection with your order.

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by the laws of the United States. Any legal action shall be brought in the appropriate courts of competent jurisdiction.

11. Changes to This Refund Policy

Green Lantern Pizza reserves the right to update or modify this Refund Policy at any time. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Information

For all refund requests, order issues, or questions related to this policy, please contact our customer support team using the details below. We are here to help and will do our best to resolve your concern as quickly as possible.